Fitbit app wont download

Labels: Labels: Charge HR. All forum topics Previous Topic Next Topic. Have you contacted the appropriate app store to ask them what the problemi is? Fitbit Community Moderators ensure that conversations are friendly, factual, and on-topic.

We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more. Fitbit Moderator. In response to ChrissieJW I'll be around! Alvaro Community Moderator If a post helped you try voting and selecting it as a solution so other members benefit from it. In response to AlvaroFitbit. I think your play store is old. Please update the latest version of the play store.

Moderator edit: removed link. In response to MorganMains. Recovery Runner. I am also affected. This is terrible. On top of the poor sync now I can't even download the app!! In response to VirVersa. This was no doubt the worst device I have ever purchased and I buy devices for a living. This will guide you through the process of creating a Fitbit account.

The app will also show you how to pair your tracker with your mobile device. This will allow the data from your tracker to be synced with your phone or tablet. Download and install the app. If your computer has Bluetooth, you can sync the tracker with your PC wirelessly. The Fitbit Surge requires that this dongle is plugged in anyway, for instance. This is for the real hipsters. The process is a little trickier as it involves downloading a free software application called Fitbit Connect.

First, insert the wireless sync dongle into a USB port on your computer. The only two workarounds for this are either 1 buying a dongle from the Fitbit Store, or 2 upgrading to Windows You may need to select your operating system i. PC, rather than Mac. It should be as simple as following the above, but experience tells us that it's fairly likely you'll come across some kind of issue with Fitbit syncing.

Problems with syncing are usually because you're not filling a requirement. Here's a checklist of the very basic things to double check if your Fitbit isn't syncing. Check the Fitbit app is compatible with your device here , and that it's running the latest version if on iPhone or Android, check for this through the App Store or Google Play Store.

Your connected device is running the latest software. Your connected device has a cellular data or Wi-Fi connection. Your connected device has Bluetooth turned on, and that you aren't connected to multiple things some issues are related to conflicting Bluetooth connections. Your Fitbit device's battery isn't low. Your Fitbit device's software is up to date.

This list should be your starting point for if you're experiencing consistent issues with syncing, but, if all these are ticked, it's time to start troubleshooting with the tips below. Perform a reset of the Fitbit app. Uninstall and reinstall the Fitbit app. I just got my Versa. Love it. Sort of. It's all charged and I already have the app downloaded with instructions in my phone.

But it won't let me choose a clock face or any apps. I'm sure I'm missing something, but don't know what. Does anyone have any ideas? Or a better step by step instruction? Go to the Best Answer. View best answer in original post.

I found that you can only change clock faces etc when the Fitbit app can see your Versa i. It took a bit after setting it up for the phone to let me personalize my Versa.

Looks like you can only do it in the Fitbit app, it doesn't work from the Fitbit itself or if you logon to Fitbit. Thanks, everyone. I had to unpair it then reconnect from the beginning. It has the default face, I'm still having trouble changing it, but I'm working on it.

At least it's usable now. Is there a reason I can't install apps when I'm on cellular? It works on Wi-Fi without issue so why can't it work on cellular too?

I can't get the Apps screen to come up on my phone either on wifi or cellular. It was working but now it keeps saying no internet connection and there is one. I rebooted the phone and the watch.