Windows 10 download stalls at 96%

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In Windows 10, hold down the Shift key then choose Power and Restart from the Windows sign-in screen. On the next screen you see pick Troubleshoot, Advanced Options, Startup Settings and Restart, and you should then see the Safe Mode option appear: try running through the update process again if you can.

A quick search online will give you Safe Mode instructions for older versions of Windows. System Restore has been helpful for solving Windows problems for many a year now, but it happens to be quite well hidden in Windows Go through the wizard, then choose 'Show more restore points' to see all your available options.

Pick a time and date, then complete the wizard to go back to how Windows was configured at that point and hopefully solve your update issues at the same time. The process doesn't affect your personal files or programs, but it may not be available to you depending on how Windows was originally set up. If Windows' own troubleshooter doesn't work see step 4 then you can try and carry out the same process yourself manually: stopping the Windows Update service, deleting the temporary files it's created, then starting Windows Update again.

It's a little more involved, but it's not difficult to do. First, boot up into Safe Mode see step 5 , then access to the command prompt, the most basic of Windows interfaces: right-click on the Start menu, choose Command Prompt Admin , and a text box should appear. Type "net stop wuauserv" and hit Enter, then follow that with "net stop bits" and hit Enter again.

If you've cancelled the Office install, you'll need to re-try the install, but before you do that check if Windows Update has completed. If it's not displayed in the list, the update has completed. If you haven't quit the installation, use Task Manager to end the Windows Update process.

You could wait for Windows Update to complete, but could run into further delays. It's more reliable to just end the Windows Update process in Task Manager so Windows Installer can proceed and be used for the Office installation.

Do the following procedure to end the Windows Update process. Note: Disabling Windows Update could affect the installation of a valid Windows update. If you restart your computer after the Office installation, the Windows Update process should continue.

See Step 5 below if it doesn't. Select End task or End Process on Windows 7.